Our services have and continually learn and improve as a direct result of involving those we support; this is where we feel our strength in measuring our success and performance is.

A range of methods of asking clients their views, listening to concerns & compliments and responding to comments raised are used across services. Such techniques and activities can also promote communal living and ensure good relationships with those people living together.

Using customer involvement, we can evidence continuous improvement of services, which subsequently are promoting improved/good outcomes and best value.

Examples include:

• Ensuring a person-centred approach to the care and support for everyone.
• Enabling the people, we support to set Customer Standards and involving them in the auditing process.
• Internal Quality Monitoring Visits and audits for each service, involving the people we support, identifying recommendations and requirements to ensure the improvement of the service,
• Obtaining feedback from others involved with our services, such as healthcare professionals and relatives.
• Policies, procedures, and guidelines, which detail how these agreed levels of service, are to be achieved.
• Auditing of our systems to ensure that our high-quality standards are maintained and to highlight areas for improvement.

Our approach dovetails with the company’s philosophy statement;

Our philosophy is to be sensitive to the physical, psychological, emotional, spiritual, and cultural and leisure needs of our customers and to treat each one of them as a unique individual. We recognize every person’s right to speak and voice their views. Our service will be delivered in a non-discriminatory and anti-oppressive professional manner and all cultures, ethnicities and religious beliefs will be respected, supported and also encouraged by our staff members.